Vellen — Support

CapitalCalcs LLC

Getting help

Vellen is made by CapitalCalcs LLC. If something isn't working, or you have a question, write to admin@capitalcalcs.com — a real person reads it.

Reporting a problem from the app

Settings → About & updates → Report a problem opens an email with a short diagnostics summary already attached — the app version, your platform, and recent activity.

That summary contains no note content and no keys. It does include your vault's folder path, because knowing where your notes live is usually the point of the report. You can read all of it before you send, and edit or delete anything you'd rather not share.

What helps us fix it faster

Tell us what you saw, before you tried to fix it — a screenshot of the actual message is worth more than a description of it. Then: what you were doing just before, which device you were on, whether sync and encryption are turned on, and whether it happens every time or happened once.

Your notes are always yours

Whatever goes wrong with the app, your notes are ordinary Markdown files in a folder you chose. You can open them in any text editor, back them up, or move them somewhere else — with or without Vellen, and without waiting for us.

Common questions

Where are my notes stored? In the folder you picked when you set Vellen up. Settings → Backup & protection names the exact place.

Do I need an account? No. Vellen has no accounts and no servers. Sync is optional and runs through your own Google Drive.

I've forgotten my encryption passphrase. Use your recovery phrase — Settings → Encryption. If both are gone, the notes on your own device are unaffected (they're never encrypted locally), and you can reset encryption and start a fresh backup from them.

How do I get my notes out? They're already out. Copy the folder.

Privacy

We collect nothing — no analytics, no telemetry, no account. The details are in the privacy policy; it's short and it means it.